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1. Introduction

Movement and Performance Education (MPE), trading as Total Unwind, is a subsidiary of Mesut Olcas. At MPE, we believe in empowering individuals to achieve excellence in fitness, movement, and manual therapy (hands-on) education through evidence-based practices. Our philosophy centres on movement efficiency, optimal performance, and holistic well-being. We believe in establishing a solid foundation that empowers participants to achieve sustainable fitness and well-being for years to come, improving alongside their clients and athletes and ultimately contributing positively to society. 

 

Our ethos is built upon the following core values:

  • Inclusivity: Providing access to quality education for individuals of diverse backgrounds and experiences.

  • Humility and Innovation: We remain humble and continually upgrade to align with the latest research and practices, ensuring our training remains current and impactful. 

  • Integrity: Upholding professionalism and ethical practices in everything we do.

  • Empowerment: Equipping participants with the skills, knowledge, and confidence to make a meaningful impact in their fields.

This policy outlines the terms and conditions for Movement and Performance Education courses. By enrolling in our classes, participants agree to adhere to these guidelines and join us in fostering a community of excellence and growth.

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2. Course Enrolment

Workshop Entry Requirements

  • Eligibility to Attend: The workshop is open to individuals who meet the following criteria:

    • A minimum Level 2 fitness qualification or equivalent is required to attend.

    • Targeted at those looking to enhance their expertise in sports-specific training.

Certification Requirements

  • Prerequisites: Participants must hold a Level 3 Personal Trainer (PT) qualification or a recognised certification.

  • Certification Criteria: To obtain certification upon completing the workshop, participants must satisfy the following requirements:

    • Full attendance at all sessions.

    • Successful completion of all practical and theoretical assessments.

    • Adherence to the code of conduct and course guidelines.

Registration Process

  • Online Booking: Participants must book the workshop through the online booking system.

  • Registration Form: After booking, participants will receive a registration form and a payment link via email.

  • Payment and Confirmation: Enrolment is confirmed once the registration form is completed and the payment is processed. A confirmation email will be sent to the participant to finalise the enrolment.

 

3. Payment and Refunds

  • Payment Deadlines: Unless otherwise agreed in writing, all course fees must be paid in full prior to the start date.

  • Refund Policy:

    • Cancellations made more than 10 days before the course start date will receive a full refund minus a processing fee.

    • Cancellations made within 10 days of the start date will not be eligible for a refund.

    • If MPE cancels a course, a full refund will be provided.

  • Payment Plans: Payment plans may be available. These must be agreed upon with the course organiser in advanceand adhered to as outlined in the agreement.

 

4. Attendance and Participation

  • Attendance: Participants are expected to attend all sessions. Missed sessions may impact certification eligibility.

  • Punctuality: Arriving on time is essential to ensure the smooth running of the course.

  • Engagement: Active participation is encouraged, and participants should complete all required coursework and practical assignments.

 

5. Code of Conduct

  • Professional Behaviour: Participants must behave respectfully towards tutors, venue staff, and fellow participants.

  • Health and Safety: All participants must adhere to health and safety guidelines provided during the course.

  • Prohibited Conduct: Harassment, discrimination, or any form of disruptive behaviour will not be tolerated and may result in removal from the course without a refund.

 

6. Certification

  • Requirements: Certificates of completion will be awarded to participants who meet the following criteria:

    • Full attendance (or as specified in the course description).

    • Satisfactory performance in assessments and practical evaluations.

    • Compliance with the course code of conduct.

Accreditation: Courses may be accredited by external bodies. Specific details will be provided in the course description.

 

7. Data Protection and Privacy

  • Personal Information: Participant data will be collected, stored, and processed in compliance with GDPR (General Data Protection Regulation).

  • Data Use: We collect only the personal information necessary for enrolment and course administration. No health-related information will be requested or stored unless required for a specific purpose, in which case participants will be informed.

 

8. Changes to Courses

Movement and Performance Education reserves the right to change course content, schedules, or instructors when necessary. Participants will be notified promptly of any changes.

 

9. Liability

  • Disclaimer: Movement and Performance Education is not responsible for injuries or losses incurred during course participation unless caused by negligence on our part.

  • Insurance: Participants are encouraged to have appropriate insurance coverage for practical training sessions.

 

10. Complaints Procedure

  • Submitting a Complaint: Participants can email Mesut Olcas with any concerns or complaints. All complaints will be treated seriously and confidentially.

  • Resolution: Mesut Olcas will aim to resolve complaints promptly by acknowledging them within 5 working days and providing a resolution or response within ten working days.

  • Escalation: If the complaint cannot be resolved immediately or requires further investigation, participants will be informed of the following steps and an updated timeline for resolution.

Confidentiality

  • MPE will ensure that all complaints are handled confidentially, with information shared only on a need-to-know basis to resolve the issue.

Preventing Whistleblowing

  • MPE encourages open communication to resolve concerns early, reducing the need for whistleblowing: clear procedures and a commitment to fairness foster trust and transparency.

Improvement Measures

  • Suppose any part of a complaint is upheld. In that case, MPE will take corrective action to address the issue and implement measures to prevent similar occurrences.

 

9. Appeals Policy

Purpose and Scope of the Appeals Policy

  • This policy aims to provide participants with a fair process for challenging decisions related to assessments, certifications, or other course-related outcomes.

  • The policy applies to all participants in MPE courses.

Examples of Appeal Areas

  • Appeals may be made regarding:

    • Assessment results.

    • Decisions on certification eligibility.

    • Perceived unfair treatment during the course.

Appeals Process

  1. Initial Stage: Informal Discussion

    • Participants should first discuss their concerns with the tutor or assessor to seek clarification or resolution.

    • This should be done within 5 working days of receiving the decision.

  2. Second Stage: Formal Appeal

    • If unresolved, a formal appeal must be submitted in writing to [Your Email Address] within 10 working days.

    • The appeal should include detailed reasons, supporting evidence, and the desired outcome.

    • MPE will acknowledge receipt within 10 working days and provide a written response within 10 working days.

  3. Third Stage: Final Review

    • If the participant remains dissatisfied, the appeal will be reviewed by Mesut Olcas.

    • A final decision will be issued within 15 working days of receiving the appeal.

 

10. Reasonable Adjustments and Special Considerations

Purpose and Scope

  • This policy outlines the support available to participants requiring reasonable adjustments or special considerations to ensure inclusivity in training and assessment.

  • The policy applies to participants with disabilities, learning difficulties, or other exceptional circumstances.

Definitions

  • Reasonable Adjustments: Modifications made before training or assessment to reduce barriers for participants.

  • Special Considerations: Measures taken to compensate for temporary circumstances affecting a participant's performance during assessments.

Examples

  • Adjustments: Extra time, modified materials, assistive technology.

  • Special Considerations: Rescheduling assessments and alternative formats.

Process

  • Requests must be submitted in writing with supporting evidence.

  • Requests should be made 10 working days before the course or assessment.

 

11. Quality Monitoring and Safeguarding

Quality Assurance

  • MPE conducts regular quality checks, gathers feedback, and standardises assessments to maintain high standards.

  • Staff undergo annual training to stay updated with best practices.

Safeguarding

  • A designated safeguarding officer ensures participant safety.

  • Concerns must be reported immediately and will be handled confidentially.

  • dentially.​

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11. Contact Information

For any questions or further information, please contact:

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